Privacy Policy

At Norahy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact our support team, or interact with our marketing content.

1. Information We Collect

When you place an order or contact us, we may collect personal information such as your full name, phone number, email address, billing address, shipping address, order details, and customer support history. This information is required so we can confirm your order, process payment where applicable, arrange delivery, and provide support after purchase.

We may also collect basic technical information when you browse our website. This may include your IP address, browser type, device type, operating system, pages visited, time spent on our website, referring links, and cookie-related information. This data helps us understand how customers use our website and allows us to improve the shopping experience.

2. How We Use Your Information

Your information is used primarily to process and deliver your orders. This includes confirming order details, preparing invoices, sharing delivery information with courier partners, updating you about shipment progress, handling returns or exchanges, and resolving customer service requests.

We may also use your information to improve our website, understand customer preferences, prevent fraud, manage promotions, measure advertising performance, and send product updates or offers where you have agreed to receive marketing communication.

3. Sharing Your Information

Norahy does not sell, rent, or trade your personal information. However, we may share limited information with trusted service providers who help us operate our business. These may include courier companies, payment gateways, website hosting providers, analytics tools, advertising platforms, and customer support systems.

Any information shared with these partners is limited to what is necessary for them to perform their service. For example, a courier partner may receive your name, phone number, address, and order delivery details so they can deliver your package.

4. Payment Information

If you make an online payment, your payment information is processed securely through third-party payment providers. Norahy does not store complete debit card, credit card, or sensitive banking details on its own servers. Payment providers may process your information according to their own privacy and security policies.

5. Cookies and Tracking

Our website may use cookies, pixels, and similar technologies to improve your browsing experience, remember preferences, analyze traffic, and support advertising campaigns. Cookies help us understand which pages are useful, which products customers are interested in, and how we can improve our website layout and performance.

You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. While we work to protect your data, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to complete transactions, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and prevent fraud. When information is no longer required, we may delete, anonymize, or securely store it according to our business requirements.

8. Your Rights

You may contact us to request access to your personal information, correction of inaccurate details, or deletion of your data where applicable. Some information may need to be retained for legal, accounting, delivery, or fraud-prevention purposes.

9. Marketing Communication

If you subscribe to our newsletter, promotional messages, or marketing updates, we may send you product launches, special offers, discount campaigns, and brand updates. You may unsubscribe from marketing communication at any time by following the unsubscribe instructions or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites or services. Once you leave our website, we are not responsible for the privacy practices, content, security, or policies of those external websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or operational changes. The updated policy will be posted on this page, and continued use of our website means you accept the updated policy.

12. Contact Us

For privacy-related questions, requests, or concerns, you may contact us at support@norahy.com.