Terms & Conditions
ÂWelcome to Norahy. These Terms & Conditions govern your use of our website, products, services, and order process. By browsing our website, placing an order, or interacting with our services, you agree to follow and be bound by the terms described below.
Â1. Website Use
ÂYou agree to use the Norahy website only for lawful and appropriate purposes. You must not misuse the website, attempt unauthorized access, interfere with website security, upload harmful code, copy content without permission, or use the website in a way that may damage the brand, website, or customer experience.
Â2. Product Information
ÂWe try our best to ensure that product descriptions, images, specifications, prices, and availability are accurate. However, minor differences may occur due to photography, screen settings, supplier updates, packaging changes, or product improvements. Product images are for representation and may slightly differ from the actual item.
Â3. Pricing and Availability
ÂProduct prices and availability may change without prior notice. In case of a pricing error, stock error, technical issue, or incorrect product information, Norahy reserves the right to correct the error, cancel the order, or contact the customer for confirmation before processing.
Â4. Order Acceptance
ÂPlacing an order on our website does not automatically mean the order has been accepted. We may accept, reject, cancel, or hold an order for verification due to stock unavailability, incomplete information, failed payment, incorrect address, failed Cash on Delivery confirmation, suspicious activity, or operational limitations.
Â5. Payments
ÂWe may offer online payments, Cash on Delivery, bank transfer, wallet payments, or other payment methods depending on location and availability. Online payments are processed through secure third-party providers. Customers are responsible for ensuring that payment details are accurate and that sufficient funds are available.
Â6. Shipping and Delivery
ÂDelivery timelines mentioned on our website are estimates and not guaranteed delivery deadlines. Delivery may be affected by courier delays, public holidays, weather, customs, incomplete customer information, or other circumstances beyond our control. Customers are responsible for providing accurate delivery information and being available to receive the order.
Â7. Returns and Exchanges
ÂReturns and exchanges are handled according to our Return & Exchange Policy. Customers should review the policy before placing an order, especially for hygiene-related, personal care, promotional, or final-sale items that may not be eligible for return once opened or used.
Â8. Product Use and Responsibility
ÂCustomers are responsible for using products according to instructions, warnings, labels, and recommended usage guidelines. Norahy is not responsible for damage, injury, allergic reaction, misuse, incorrect handling, improper installation, or use of a product for purposes other than intended.
Â9. Promotions and Discount Codes
ÂPromotions, discounts, bundles, coupon codes, free delivery campaigns, and special offers may be limited by time, product, quantity, location, or customer eligibility. Norahy reserves the right to modify, withdraw, or cancel any promotion at any time without prior notice.
Â10. Intellectual Property
ÂAll content on the Norahy website, including brand name, logo, product images, descriptions, banners, icons, graphics, layout, design elements, and written content, belongs to Norahy or its authorized partners. You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.
Â11. Third-Party Services
ÂOur website may use third-party services such as payment gateways, courier partners, analytics tools, advertising pixels, Shopify apps, and customer support tools. These third parties may have their own terms and privacy policies. Norahy is not responsible for interruptions, errors, or policy changes made by third-party services.
Â12. Limitation of Liability
ÂNorahy shall not be liable for indirect, incidental, special, consequential, or financial damages arising from website use, product use, delayed delivery, courier issues, payment provider issues, technical errors, or inability to access the website. Our responsibility, where applicable, is limited to the value of the product purchased.
Â13. Account and Customer Information
ÂIf customer accounts are available on our website, customers are responsible for keeping login details secure and ensuring that account information is accurate. Norahy is not responsible for losses caused by unauthorized account access due to customer negligence.
Â14. Changes to These Terms
ÂWe may update these Terms & Conditions from time to time to reflect business, legal, or operational changes. Updated terms will be posted on this page. Continued use of our website after updates means you accept the revised terms.
Â15. Contact Us
ÂFor questions about these Terms & Conditions, please contact us at support@norahy.com.